Do you have an question that needs answering?

We are proud of our level of customer service here at DNA Therapy and as such we have compiled an list of Frequently Asked Questions below. Should your question still be unanswered after reading the below page please contact us via email on customerservice@dnatherapy.co.za

Question WHAT DOES THE WARRANTY NOT COVER?
AnswerIt will not cover wear and tear instances, such as the Device lettering and logo wearing off due to normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case. The warranty will not cover misuse , such as the device paint damaged by creams , serums or other substances.
Question IS THE FREE LIMITED LIFETIME WARRANTY REPLACEMENT REALLY FREE? DO I HAVE TO PAY ANYTHING?
AnswerPer the Device Lifetime Warranty, your replacement product is absolutely free. Your out of pocket expenses may include: – A shipping & handling fee of R669.99 in SA and R999.99 outside SA for the replacement product to be mailed back to you. – Shipping & Handling of Neck Therapy Device is extra R100.00 – Potential customs/brokerage fees for receiving the replacement product we ship to you (for international customers only).
Question HOW CAN I EXTEND MY WARRANTY?
AnswerIf you purchase our product at one of our selected retailers, you may want to extend your warranty. You can do so by contacting us on customercare@dnatherapy.co.za
Question WHAT EXACTLY HAPPENS AFTER ORDERING?
AnswerOnce we receive your order, our team will begin to process and prepare your order for shipment. Once your order is prepared and picked up by a courier, we will email you the tracking number for your order.
Question WHAT PAYMENT OPTIONS DO YOU ACCEPT?
AnswerWe accept all major credit cards: Visa, Master Card and Amex. In South Africa we offer an Instant EFT option aswell.
Question HOW SECURE IS SHOPPING IN THE ONLINE SHOP? IS MY DATA PROTECTED?
AnswerYour privacy is very important to us. In order to protect your personal and financial information, all communication with this website is encrypted using SSL Technology. Our payments are handled by our partner Peach Payments. Click Here to read more about our partner Peach Payments.

We strive at all times to protect the security and privacy of any information you provide over the internet to us.